Dr. Rishi Sharma

Founder & CEO, Telexora CX Solutions

Dr. sharma holds a Ph.D. from the Indian Institute of Technology (IIT Delhi) and has been associated with Michigan State University (USA) as a Visiting Scholar, bringing international exposure and a strong foundation in structured, accountable work environments.

Before founding Telexora, he worked with organizations including AMPACET, Polyplex Corporation Ltd. and in technical leadership roles across research and industry, handling projects involving proprietary systems, confidential data, and cross-functional collaboration.

He has contributed to multiple research publications and patent work, reflecting experience in environments where data sensitivity, documentation, and controlled processes are critical.

At Telexora, this translates into a clear operating approach: defined workflows, measurable performance, and consistent reporting. The focus is on building operations that are stable, predictable, and easy for clients to onboard and manage.

Telexora is designed for companies evaluating new outsourcing partners and seeking a dependable vendor that integrates smoothly into existing operations.

“A good outsourcing partner reduces effort, not just cost.”

Dr. Uma Sharma

Director, Operations & Administration

Dr. Uma Sharma’s professional background includes experience in wellness instruction, structured training environments, and community-focused leadership roles that emphasize communication, discipline, consistency, and people-oriented support systems.

She has been associated with yoga training and instructional programs through organizations such as Prakratik Chikitsalaya and Let’s Move On Yoga, where she worked in collaborative learning environments focused on structured guidance, adaptability, and individual support.

In addition to her administrative responsibilities, she has also managed independent business operations, contributing practical experience in customer interaction, operational coordination, and service-oriented environments.

At Telexora, her role focuses on maintaining organized internal processes, operational consistency, and a supportive work culture that enables teams to function efficiently and professionally.

Her approach emphasizes reliability, communication, and structured coordination as key components of sustainable business operations.

“Reliable operations are built through consistency and coordination.”

Rashmi Sharma

Director, Client Relations

Mrs. Rashmi holds an MA and B.Ed in English Literature and brings **8+ years of experience** in teaching and communication training. Her background reflects strong expertise in language, team development, and structured training—key to delivering consistent customer interactions.

She is also trained in Digital Marketing, enabling her to align customer support operations with engagement and retention goals.

At Telexora, she focuses on training, communication standards, and team readiness—ensuring reliable, well-managed support operations for clients.

“Strong communication drives consistent customer experience.”

Shiv Kumar Sharma

Director, Business Cordinations

Shiv Kumar Sharma is a seasoned Software Engineer with over 14 years of experience in the IT industry. He has worked with reputed organizations including BirlaSoft, TCS, NCR Corporation, and Gates India Pvt. Ltd., contributing to enterprise-level projects and working on Oracle ERP.

He brings a strong blend of technical expertise, process understanding, and hands-on experience across large-scale systems and business operations.

At Telexora CX Solutions, he serves as an Advisor, providing strategic guidance on technology, operations, and scalable process frameworks to strengthen service delivery.

His approach focuses on building structured, efficient, and reliable systems that support consistent performance and seamless client operations.